Customer-friendly, clear, avoids abuse
Refund & Return Policy
At ToyWala.shop, we want you to be 100% satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving the product.
The item must be unused, in its original packaging, and in resalable condition.
Products like puzzles, games, or toys with broken seals or missing parts are not eligible for return.
2. Return Process
Email us at Toywala00@gmail.com or WhatsApp us at +91-9023-787505 within 7 days.
Share your order number and reason for return.
Our support team will verify and initiate a pickup (if applicable).
3. Refunds
Once the returned item is inspected and approved, we will issue a refund to your original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable.
4. Exchanges
We offer replacements only for defective or damaged products. Please notify us within 48 hours of delivery.
5. Non-returnable Items
Used items
Items damaged due to misuse
Clearance or final sale items
For any help, please contact us at:
📧 toywala00@gmail.com
📞 +91-9023-787505
